RETURNS & REFUNDS

Please note, we do not issue refunds unless you placed your order using Afterpay (Australian customers only).

We do provide refund vouchers , please email us customercare@cheekywawa.com your return shipment invoice , and then

you will be able to receive refund vouchers with the same amount for what you paid for within 24 hr.

Refund vouchers are available for 60 days, please take a look at our refund voucher policy

VOUCHER POLICY

1. Vouchers are valid for all online purchases.

2. Vouchers are not exchangeable for cash and is non-refundable.

3. No reissue or reimbursement for any lost or void voucher.

4. Vouchers can only be used once.

5. Proudbears.com will not be liable to you for any loss and/or damages of any kind suffered in connection with:

   a. Your purchase, redemption and/or use of any Voucher;

   b. Your inability to use any Voucher due to lost or forgotten or void or as a result of your giving the wrong contact information; or

   c. The use of any Voucher by any person(s) not authorised or approved by you.

6. We reserve the right at our absolute discretion to vary, delete or add to any of these Terms and Conditions and/or substitute or replace any Voucher with another product or program of equivalent value from time to time without any prior notice .If you change your mind for any reason on any full priced item you've purchased from us, we will issue you with a credit voucher for the value of the item(s) you are returning. Change of mind includes instances where a style didn't suit you, did not fit you how you wanted or expected it to, and any reason other than where our returns team assess an item as faulty.

Please shop carefully as we do not accept returns for the following:

  • Items purchased during a sitewide sale of 30% off or more
  • Intimates/lingerie
  • Swimwear
  • Hair accessories/hats

If the item you are returning is not any of the above, your return will be accepted if:

A Returns Authorisation Number (RA) has been issued to you and you have included this in your return;

Your return is received by us within 30 days of delivery) - proof of shipment within this timeframe is also fine;

The returned item is in its original sellable condition ie. it is unworn, unwashed, unmarked and has all tags attached; and

The item does not have any fake tan, makeup or deodorant marks on it, even if only tried on.

30 days returns. It's as easy as that

reload.jpgHOW TO RETURN ?

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Print

Your returns shipping label Start by choosing your shipping currier Fill up return form

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Attach

Your returns labelPack your returns with invoice , return form

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Drop

when and where it suits youSend to 15 / 7 Hay Street, Box Hill South ,3218 Melbourne, Australia

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Parcel Point

Return through your local Parcel Point store in over 1.100 locations

You can print a label from the carrier website by clicking the create return link

Open 7 days a week. early until late

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Australia Post

Return through your local Australia Post post office in over 4.400 locations

You can print a label from the carrier website by clicking the create return link

Open Mon - Sat, early until late

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Couriers Please

LOCAL COURIER RATES

Create return Return by booking a collection through Couriers Please

To book and print the label from the carrier website click the create return link

Open Mon - Fri, 8am - 5pm

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PROCESSING YOUR RETURN

We aim to process all return requests within 2 business days of delivery to our warehouse. Once processed, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. If you placed your order using Afterpay, you will not be issued with a credit note and your Afterpay payment plan will be canceled instead. If you have paid anything, this amount will also be refunded. Please note, we are unable to reimburse any shipping costs for regular returns.

AFTERPAY RETURNS (AUSTRALIAN CUSTOMERS)

If you purchased using our buy now pay later service with Afterpay, you are welcome to return any full priced item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will be canceled. If you have any queries regarding your Afterpay payments or account, please don't hesitate to contact Afterpay on 1300 100 729 or at info@afterpay.com.au. Please note, sale items or items purchased during a promotional period are unable to be returned.